Archive for the ‘Computer’ Category

Customer care software to provide automation of communication with clients.

Customer care software https://www.bpmonline.com/service/software/customer-care is a milestone when you are coming to conduct of service. It isn’t dependent on the size of the online store and the number of clients it is possible to allocate common problems. Customer service still should be fast, reliable and cheap. Clients have got used to calling on any trifles, and each answer to the client by phone is money and time. This is what happens in case of lack of automation. It is very heavy to automate communication with people. Especially if there are no prescribed business processes.

So customer care service should be integratedwith CRM and provide:
Receive of an incoming call

When there is a turn of incoming calls, operators are busy, but you can’t take the call – all these problems are because of a lack of automation. Proper solution can fix that. It is possible to tell that we have a little calmed the client and have taken responsibility for a solution. And have precisely avoided a negative from expectation at the receiver.

Statistically up to 80% of clients, (clients we call all those who here already have made the order, and respectively already are in your CRM) contact you to learn the status of the order.
And so, the proper solution can determine the client by his contact data, take data on the order from a card of the client and tell him what happens to the order at present.
The issue of the client is quickly resolved, he is happy.

One should also allow your sales to make the client complete the purchase.

Almost all online stores try to return clients to the baskets. But people have already got used to ignoring that. If making a proper customer care you can know about the client and make him complete the purchase!

The Smart Options for the Proper Cyber Security

Cybersecurity has become a major issue for all businesses and organizations. Attacks continue to grow and the theft of confidential data can simply lead to the closure of an entity or even influence a presidential election. We propose with this article a list of advices or more exactly of recommendations for your solution of computer security.

Sensitize and train the actors of the information system

A cybersecurity strategy, even thought by the best experts, cannot be successfully applied without an awareness of each actor of the information system. Within a company, all employees are potential targets. As long as each of them does not see himself as a link in the security of his entity, a fault exists and the shield can be pierced. This awareness should ideally take place during training. Without information and knowledge of the threats, the actors of a company are in fact deprived of professional cybercriminals. When the information system is partly or wholly managed by an external provider, it is essential to know its security policy. As every computer hacker is getting modified the results are also perfect now.

Audit the information system

The knowledge of the information system is a prerequisite for the implementation of a security strategy. Sensitive data should be identified and categorized according to their type and importance. Companies may have to manage various files such as contracts, invoices or even documents protected by intellectual property. Once the sensitive data are known, it is necessary to draw up the list of the media on which they are stored. This knowledge makes it possible to set up for each station, server, storage unit, database, specific and adapted security measures. This audit also makes it possible to draw up a diagram of the infrastructure of the information system with among others its interconnections with external or public networks. CCL Servers

Authentication and access control

Auditing an information system not only highlights sensitive data and their location, but also creates specific user roles. These roles control the privileges and access assigned to each user. It is inconceivable for example that in an information system all users have rights “administrators”. A list allowing knowing at all times all the roles but also the registered users must be kept up to date. A company is hired to recruit new employees and see others moving forward. Departure and arrival procedures must therefore be put in place. The ban on anonymous connections is a simple but very effective measure for securing an information system.

Encrypt trade and sensitive data

Sensitive data and exchanges must be encrypted. The audit of an information system not only makes it possible to highlight the sensitive data but also the connections and thus the exchanges between the different components and actors. Many secure protocols rely on the use of SSL / TLS (Transport Layer Security). Its implementation adds to the protocol name the letter S. For hyper-text exchanges HTTP becomes HTTPS, for IMAP email exchanges, POP3 and SMTP become IMAPS, POP3S and SMTPS.

Search
Archives

You are currently browsing the archives for the Computer category.